AI maintenance coordinator
Answer every tenant in seconds — without hiring anyone.
Takes calls 24/7, dispatches vendors, and closes 80% of work orders on its own.
From
Chaos
To
Control
Mason makes property management manageable
One AI-enabled platform to automate your maintenance workflows.
Always accurate,
always available
Meet the new, most trusted member of your team.
Limitless Memory
Details from every interaction are captured and easily retrievable.
Automated Communication
Instant, simultaneous conversations between tenants, owners, and vendors ensure problems get solved fast.
Multi-Language Support
Built to serve diverse communities, Mason adapts to different languages automatically.
Available 24/7
Mason provides around the clock support for emergencies, so you can rest easy. Nothing falls through the cracks.
Seamless integration with the tools your team is already using
Mason automates distractions, so maintenance can do what matters
Mason automates over 80% of work orders received per week.
Turn maintenance into a profit center of your business
Easily manage more billable hours per technician, with capacity to move from reactive to preventive maintenance.
0%
Administrative cost savings
in maintenance
0%
Revenue uplift from
in-house maintenance
3 days
1 day
Vendor dispatch time
7 days
3 days
Work order resolution
Mason was built for a new era
We believe property management teams shouldn't be overwhelmed by maintenance communication. At Mason, we're building a future where AI handles the orchestration so your team can focus on the relationships that grow your business.
Plans
After-Hours
Protecting your properties and peace of mind when your team is off the clock.
- Emergency triage & prioritization
- On-call vendor dispatch
- Escalation protocols
- Incident logging & morning handoff
Intake
Automated tenant phone, text, and troubleshooting intake.
- Receptionist
- Intake (Portal)
- Troubleshooting
- Warranty / Recall / Appliance Repair vs Replace
Full Orchestration
End-to-end management from intake to vendor invoicing.
- Everything in Intake +
- Vendor Dispatch
- Vendor Follow Ups
- Invoicing
In-House Operations
Complete workflow optimization with advanced technician scheduling and routing
- Everything in Full Orchestration +
- Routing
- Scheduling
- Inspections
All plans include a 90-day pilot.
FAQ
Accuracy, Safety & Compliance
Integration & Implementation
Operations & Workflow
Getting Started
Book a demo
Control the chaos of maintenance.