Mason is a maintenance orchestration platform that handles the entire maintenance workflow for property management companies. We take care of tenant intake, troubleshooting, vendor dispatch, follow-ups, and work order closure while integrating seamlessly with your existing property management software.

Mason is an AI-native system. Instead of relying on people to do the work, Mason takes on the majority. He is also the industry's only end-to-end solution. Unlike tools that just do intake or dispatch, Mason manages everything from the initial tenant request (phone included) through final completion and billing.

We work with companies from 300 doors to 10,000+ doors. Our median customer manages around 800–1,000 doors, but we've successfully implemented with both smaller operators and large management companies.

Mason is trained to defer to humans whenever he's uncertain — he takes a neutral stance and routes to your team rather than guess. He's also not a generic off-the-shelf chatbot. Mason has been trained on tens of thousands of real property management conversations, so his context is industry-specific, not borrowed from the open internet. For sensitive topics, anything involving organic material or issues that could touch Fair Housing, Mason is explicitly trained to hand those to your team.

We support two-way integrations with all the major PMSs including AppFolio, Rentvine, Buildium, and can build custom integrations for enterprise clients.

Yes! Mason requests two types of access:

• Read and send — to process emails, form context, dispatch, and follow up from your account.
• Calendar — to check availability for scheduling.

Mason uses this access only to provide the agent features you sign up for. We never sell your data and do not use it to train generalized AI models. Mason's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. See our Privacy Policy for details.

You own all your data in perpetuity. Everything is integrated with your existing PMS, and we provide full data export capabilities regardless of contract status.

Most implementations take 1 to 2 weeks for standard integrations. We include onboarding support, team training, and vendor notifications at no additional cost.

Mason is built around an approvals model. He does the time-consuming, repetitive work, and when he comes across a difficult decision, he sends recommendations your team's way for approval. You maintain control while eliminating the administration.

Yes. We provide scheduling tools, route optimization, and tenant communication for in-house technicians alongside vendor management capabilities.

Vendors communicate via email and text. Mason sends work orders, follows up on completion, and tracks invoicing. All communications are branded with your company information. No apps, no portals.

Our data shows resident sentiment toward Mason climbs steadily the longer they interact with him, and Mason regularly gets unsolicited thank-yous and praise from tenants. For many residents, this is the first time a maintenance request has been acknowledged and responded to immediately, without bouncing around voicemail. Mason can handle phone calls and will always escalate to humans when tenants prefer or when situations require it. Mason also handles Spanish natively, so Spanish-speaking residents get the same fluent, fast experience as English-speaking ones.

Absolutely. Mason learns from your historical dispatch data to recommend the right vendors for each job type and location. We don't change your vendor relationships — we support them.

Yes, we offer a 90-day pilot period that lets you test Mason's value.

We typically start with a detailed demo tailored to your operation, followed by ROI analysis using your actual numbers. From there, we can structure a pilot program that makes sense for your timeline and goals.