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After-Hours
Coverage. on us.

Mason picks up the phone, troubleshoots with residents, dispatches vendors, and syncs everything back to Rentvine.

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Rentvine customers who sign up to work with us before the Be Herd 2026 User Conference on May 13th, 2026 get access to a free after-hours emergency line, powered by Mason.

RUN YOUR MAINTENANCE ON AUTOPILOT

Rentvine and Mason have partnered to help property managers deliver a higher quality, AI-powered maintenance experience.

Maintenance Call with Vijay
Today at 8:32 am
Hello, you've reached the maintenance desk for the Fairfield group.
This is your maintenance receptionist. How can I help you?
Hi, I have a sink that is not going through. What can I do about this?
Sorry to hear you're dealing with that issue. Let's get it sorted.
Watch demo
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A.01

automatic work order intake

When a tenant submits a maintenance request through Rentvine, Mason begins troubleshooting with the resident.

A.02

AFTER-HOURS EMERGENCY HANDLING

When a resident calls at 2AM with an emergency, Mason answers, triages, and takes action.

A.03

VENDOR DISPATCH & FOLLOW-UP

Mason follows up with vendors over call, text, and email to confirm receipt, verify scheduling, and ensure the work is done.

A.04

SYNC BACK TO RENTVINE

Invoices, notes, status updates, and photos all sync directly into Rentvine through our API integration.

KEEP YOUR TEAM IN THE FIELD

Mason was built around three pillars that align with how the best property management companies operate.

  • B.01

    DIFFERENTIATED OWNER EXPERIENCE

    Owners want your team at the property, not behind a desk. Mason handles the admin so they can be.
  • B.02

    SCALE WITHOUT ADDING HEADCOUNT

    Mason can handle 1000s of work orders. Your next hire can be a property manager, not another administrator.
  • B.03

    PEACE OF MIND

    After-hours calls answered. Vendors followed up with. Warranty recalls handled. Nothing falls through the cracks.
  • B.04

    Seamless RENTVINE Integration

    Mason syncs directly with Rentvine through our API integration. Work orders, invoices, notes, photos, and status updates all flow back into Rentvine automatically.

    Your records stay clean and current – no data entry required.

  • B.05

    No New PORTALS

    Residents submit maintenance requests through the Rentvine portal like they already do. Mason picks them up from there.

    No new portals for tenants, owners, or vendors.