# Mason

> Mason is an AI-powered assistant for residential property management. He takes on the most burdensome operational work — maintenance intake, after-hours emergency calls, vendor dispatch, invoicing, and resident communication — across phone, text, and email, so property management teams can focus on higher-value work.

## Overview

- [Mason home](https://www.thisismason.com/): What Mason is and the property-management tasks he takes on.
- [Team](https://www.thisismason.com/team): The people building Mason.

## Product

- [Emergency Line](https://www.thisismason.com/emergency): Mason answers every after-hours call, dispatches vendors, and keeps your team in the loop — so no one wakes up to a crisis.
- [Maintenance Intake](https://www.thisismason.com/intake): Mason answers every resident maintenance request over phone, text, and email, gathers the right details, and turns it into a clean work order automatically.
- [Vendor Management](https://www.thisismason.com/vendor-dispatch): Mason dispatches your preferred third-party vendors, manages estimates, and follows up until the work is done.
- [In-House Maintenance](https://www.thisismason.com/in-house-maintenance): Mason routes, schedules, dispatches, and bills your in-house maintenance team so you capture the margin you've been handing to third parties.
- [Invoicing & Billing](https://www.thisismason.com/invoicing): Mason chases vendor invoices, codes every receipt, catches overspend before it's paid, and routes bills to the right ledger.

## Writing

- [Blog](https://www.thisismason.com/blog): Notes from the Mason team on building an AI assistant for property management.
- [LLM Communications in the Wild](https://www.thisismason.com/blog/llm-communications-in-the-wild): Real-world lessons from deploying an AI agent in production — what LLMs excel at, where they fail, and practical patterns for reliable chat-based systems.
- [Being There](https://www.thisismason.com/blog/being-there): Why in-person work matters for early-stage startups, and how face-to-face customer discovery built our first real traction.

## Legal

- [Privacy Policy](https://www.thisismason.com/legal/privacy): How Mason collects, uses, and protects data.
- [Terms of Service](https://www.thisismason.com/legal/terms): Terms governing use of Mason.
- [Accessibility](https://www.thisismason.com/legal/accessibility): Mason's accessibility commitment.